Rudy Lacchin wrote:
> Sorry to do this but Im absolutely desperate and I know there are a few
> IT types in this group...
>
> Im looking for a really simple piece of help desk software, something
> even a total numpty end user cant get too flustered using, with a Web
> front end, which can handle five named users, accept new calls via email
> and hopefully generate automated emails to users when a call is created,
> updated, closed, etc. Ive Googled until Im blue in the face and tried
> several packages but theyre all much too complicated.
>
You want a request tracker, you do.
Personally Ive installed and used:
http://bestpractical.com/rt/
If you use something like debian the install is pretty much plug-and-play.
The list of alternatives at
http://en.wikipedia.org/wiki/Category:Bug and issue tracking software
isnt bad.
Mark