Rudy Lacchin wrote:
> Sorry to do this but Im absolutely desperate and I know there are a few
> IT types in this group...
>
> Im looking for a really simple piece of help desk software, something
> even a total numpty end user cant get too flustered using, with a Web
> front end, which can handle five named users, accept new calls via email
> and hopefully generate automated emails to users when a call is created,
> updated, closed, etc. Ive Googled until Im blue in the face and tried
> several packages but theyre all much too complicated.
>
> Any ideas anyone? Feel free to email me direct if this looks like it
> might annoy anyone.
We are just about to phase out OTRS.
SQL based, does everything you ask and more. Free (well open source at
least) Simple enough to set up that most of my team managed to teach
themselves when necessary.
http://otrs.org/
Were getting rid of it because of a whole load of stuff it *doesnt* do.
Feel free to mail me at
chris at systemlabs dot co dot uk
I might be able to supply it pre-configured on a server that I am about
to get rid of.
>
> Thanks for your indulgence,
> R.
> (rula AT blueyonder DOT co DOT uk)
>
>
>
>
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Posted: 2007-10-08 17:37:43
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