MOTORCYCLE

Sorry to do this but Im absolutely desperate and I know there are a few IT
types in this group...

Im looking for a really simple piece of help desk software, something even
a total numpty end user cant get too flustered using, with a Web front end,
which can handle five named users, accept new calls via email and hopefully
generate automated emails to users when a call is created, updated, closed,
etc. Ive Googled until Im blue in the face and tried several packages but
theyre all much too complicated.

Any ideas anyone? Feel free to email me direct if this looks like it might
annoy anyone.

Thanks for your indulgence,
R.
(rula AT blueyonder DOT co DOT uk)