MOTORCYCLE

>>> It was finally resolved by them doing a line reset their end. He told me
>>> this was basically a removal of a log file associated with me.
>>>
>>> Anyone had experience of this?
>>
>>
>> Ive had exactly the same problem and the same frustrations with the
>> helpdesk. 15 minutes of every call goes through the same things already
>> discounted. Again they deleted the error log to get me going.
>
> I made 3 calls in total, and I was very impressed with how quickly I spoke
> to a human (less than 1 minute). My past experience with NTL was a
> nightmare.
>
> Im more pissed off that it wasnt the first thing they did (reset the
> line), I presume its an easy thing to do.