>> It was finally resolved by them doing a line reset their end. He told me
>> this was basically a removal of a log file associated with me.
>>
>> Anyone had experience of this?
>
>
> Ive had exactly the same problem and the same frustrations with the
> helpdesk. 15 minutes of every call goes through the same things already
> discounted. Again they deleted the error log to get me going.
I made 3 calls in total, and I was very impressed with how quickly I spoke
to a human (less than 1 minute). My past experience with NTL was a
nightmare.
Im more pissed off that it wasnt the first thing they did (reset the
line), I presume its an easy thing to do.
--
Kev
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Posted: 2007-04-27 12:43:12
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