MOTORCYCLE

> Sorry to do this but Im absolutely desperate and I know there are a few
> IT types in this group...
>
> Im looking for a really simple piece of help desk software, something
> even a total numpty end user cant get too flustered using, with a Web
> front end, which can handle five named users, accept new calls via email
> and hopefully generate automated emails to users when a call is created,
> updated, closed, etc. Ive Googled until Im blue in the face and tried
> several packages but theyre all much too complicated.
>
> Any ideas anyone? Feel free to email me direct if this looks like it
> might annoy anyone.

>
> Thanks for your indulgence,
> R.
> (rula AT blueyonder DOT co DOT uk)
>
>
>
>

> Sorry to do this but Im absolutely desperate and I know there are a few
> IT types in this group...
>
> Im looking for a really simple piece of help desk software, something
> even a total numpty end user cant get too flustered using, with a Web
> front end, which can handle five named users, accept new calls via email
> and hopefully generate automated emails to users when a call is created,
> updated, closed, etc. Ive Googled until Im blue in the face and tried
> several packages but theyre all much too complicated.
>
> Any ideas anyone? Feel free to email me direct if this looks like it
> might annoy anyone.
>
> Thanks for your indulgence,
> R.
> (rula AT blueyonder DOT co DOT uk)
>

> Sorry to do this but Im absolutely desperate and I know there are a few
> IT types in this group...
>
> Im looking for a really simple piece of help desk software, something
> even a total numpty end user cant get too flustered using, with a Web
> front end, which can handle five named users, accept new calls via email
> and hopefully generate automated emails to users when a call is created,
> updated, closed, etc. Ive Googled until Im blue in the face and tried
> several packages but theyre all much too complicated.
>

> Rudy Lacchin wrote:
> > Sorry to do this but Im absolutely desperate and I know there are a few
> > IT types in this group...
> >
> > Im looking for a really simple piece of help desk software, something
> > even a total numpty end user cant get too flustered using, with a Web
> > front end, which can handle five named users, accept new calls via email
> > and hopefully generate automated emails to users when a call is created,
> > updated, closed, etc. Ive Googled until Im blue in the face and tried
> > several packages but theyre all much too complicated.
> >
> You want a request tracker, you do.
>
> Personally Ive installed and used:
>
> http://bestpractical.com/rt/

> Sorry to do this but Im absolutely desperate and I know there are a few IT
> types in this group...
>
> Im looking for a really simple piece of help desk software, something even
> a total numpty end user cant get too flustered using, with a Web front end,
> which can handle five named users, accept new calls via email and hopefully
> generate automated emails to users when a call is created, updated, closed,
> etc. Ive Googled until Im blue in the face and tried several packages but
> theyre all much too complicated.
>
> Any ideas anyone? Feel free to email me direct if this looks like it might
> annoy anyone.
>

> On 8 Oct, 17:25, Rudy Lacchin wrote:
> Im looking for a really simple piece of help desk software, something even
> a total numpty end user cant get too flustered using, with a Web front end,
> which can handle five named users, accept new calls via email and hopefully
> generate automated emails to users when a call is created, updated, closed,
> etc.