MOTORCYCLE

> on the phone to India

>> on the phone to India
>
> See you might have chosen the wrong ISP?

> Hi,
>
> Ive been experiencing a problem from Tues even to this morning. Been on
> the phone to India for over 2 hours and seemingly tried everything
> (twice!).
>
> Even though I had the same intermittent connection with both my laptop and
> desktop and Id put the old (pre homehub) router back on, we still had to
> go through the motions of checking my desktop! Lots of other things were
> tried, and the line had tested their end. I was even advised to move my TV
> further away!
>
> It was finally resolved by them doing a line reset their end. He told me
> this was basically a removal of a log file associated with me.
>
> Anyone had experience of this?

>> It was finally resolved by them doing a line reset their end. He told me
>> this was basically a removal of a log file associated with me.
>>
>> Anyone had experience of this?
>
>
> Ive had exactly the same problem and the same frustrations with the
> helpdesk. 15 minutes of every call goes through the same things already
> discounted. Again they deleted the error log to get me going.

>>> It was finally resolved by them doing a line reset their end. He told me
>>> this was basically a removal of a log file associated with me.
>>>
>>> Anyone had experience of this?
>>
>>
>> Ive had exactly the same problem and the same frustrations with the
>> helpdesk. 15 minutes of every call goes through the same things already
>> discounted. Again they deleted the error log to get me going.
>
> I made 3 calls in total, and I was very impressed with how quickly I spoke
> to a human (less than 1 minute). My past experience with NTL was a
> nightmare.
>
> Im more pissed off that it wasnt the first thing they did (reset the
> line), I presume its an easy thing to do.